Refund Policy

Last updated: 23/07/2025

We want you to love every bite and sip from Mad Mile — but if something’s gone pear-shaped, we’ll always try to make it right.

☕ Coffee & Food Orders
We don’t offer refunds for change of mind, but if:

Your order isn’t right

Something’s missing

It doesn’t meet your expectations

Please let us know on the spot or within a few hours and we’ll sort it — whether that means a remake, a credit, or a refund.

📍 Best way? Chat to our staff in-store
📩 Or email us at info@madmilecoffee.com

🛍️ Retail Products & Merch
If you bought something from us (like beans, merch, etc.) and it’s damaged, faulty, or not what you ordered, let us know within 7 days. We’ll happily exchange it or refund you.

Items must be unused and in original packaging

Proof of purchase required (a receipt or email confirmation)

❤️ Be kind, we’re human
We’re a small team that cares a lot — so if something’s not right, just reach out. We’ll always do our best to fix it, fairly and quickly.